delivery & returns



Delivery times

The time I need to prepare an order varies, depending on whether it is a ready-made item, or a custom order. Ready-made items are generally shipped within 3 working days, wherever possible. Custom orders may take 1 to 2 weeks to allow the concrete to fully cure.

All orders are completed using PayPal. You will be redirected to PayPal, where you are able to pay using a PayPal account, or with a credit card. Visa, Mastercard, Maestro and American Express are accepted.

I use Royal Mail 2nd class for UK orders, and tracked and signed international for overseas. Please contact me if you would like to upgrade your shipping at an additional cost.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.


I accept returns and exchanges where there is a problem or error with your order. Please contact me within 14 days or delivery and return the item within 30 days of delivery.

Unless damaged, I cannot accept returns for custom orders.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.



Concrete Letters - LOVE Valentines